OurPadel

Help & support

Most things can be fixed from Groups & settings. These are the quickest answers to the problems people are most likely to hit.

Can’t join a group?Open the latest invite link. If your name is already on the player list, choose it so your previous matches stay attached to you.

Notifications not arriving?Open Groups & settings, confirm alerts are on for that group, then finish phone notification permission if prompted.

Forgotten password?Use “Forgot password?” on sign in, or “Change password” from Groups & settings when signed in.

Something looks out of date?Check your connection, reopen the app and try again. OurPadel shows an offline warning when changes may not save.

Common questions

How do I add a guest?

Create or edit a match and add the guest there. If that person later creates an account, they should choose their existing player when joining the group.

How do rankings update?

Ranked match results update the group table automatically. Wins, losses, games won/lost, game difference and Rating all come from saved results.

How do I change theme?

Go to Groups & settings → Appearance and choose System, Light or Dark. Your preference is saved to your account and device.

How do I delete my account?

Go to Groups & settings → Privacy & account. If you run a group with other members, OurPadel will ask you to transfer admin or close the group first.

Still need help?

Email support with what you were trying to do and what happened. Never include your password or verification code.

Email OurPadel Support

support@ourpadel.app